Last updated 15 September 2026. Written in plain English rather than boilerplate. If anything here reads as unclear, ask before you pay — that is what it is for.
Scope is written down before anything is paid
After our call you receive one email containing the full scope, the timeline with its milestones, what I need from you, the refund position and the payment link. That email is the agreement. If something in it does not match what you expected, say so before you pay — that is exactly why it arrives first.
When scope changes
Projects change. That is normal and it is not a problem. What is a problem is change that never gets acknowledged, because it quietly eats the timeline and someone ends up resentful.
So: anything genuinely outside the written scope gets quoted as its own addition before it is built, with its own price and its own effect on the timeline. You decide whether it is worth it. Nothing gets added to your bill without you agreeing to it first.
Fixing something that does not match the agreed scope is not a change. That is just the work, and it is included.
Revisions
Each milestone includes two rounds of revisions on what that milestone delivered. A round means you collect your feedback and send it once, rather than sending changes one at a time over a week.
Beyond two rounds, or for a change of direction rather than a refinement, we treat it as a scope addition and quote it.
What I need from you
Every project needs some or all of the following, and the exact list is in your invoice email:
- Domain and DNS access
- Hosting or server credentials
- Logins for any existing site, store or app
- Brand assets: logo files, fonts, photography
- Accounts for any third-party service the project uses
- API keys where the project connects to something you already pay for
- Content, or a decision that I am writing it
The single most common cause of a project running late is waiting on this list. Sending it the day you pay is the best thing you can do for your own timeline.
Communication
You deal with me directly. There is no account manager, no ticket queue and nobody to be handed off to.
You see work as it is built rather than in one reveal at the end. React early — a change in week one is cheap and a change in week six is not.
Ownership
On final payment, the work is yours. Accounts are created in your name where possible and transferred to you where not, so you are never renting your own business from me.
I may show the work publicly as part of my portfolio unless you ask me not to. Ask, and I will not.